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Voice of the customer questions and methodology

May 3, 2019September 13, 2019 Emily Martin Communications

Voice of the customer (VoC) is a process that describes the engagement with, and the utilization of feedback from a business’s customers. This feedback typically relates to expectations and experiences with your products and services. Whilst these are often external products and services (i.e. what you sell) Voice of the customer can also be utilized […]

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