Whilst I have to admit that there is some great KPI presentation software out there, all too often I see companies spending far too long on the cosmetics but far too little time at ensuring their KPI’s are adding value to their organization and are driving continuous improvement. business most firms understand how vital having […]
Author: Emily Martin
Key benefits of Engagement Management
There are a variety of operating models available for businesses and with each of these the way the customer is engaged and managed varies. True engagement management is a disciplined method of working that starts with the initial sales process and ends with the closure of engagement with the customer. This management approach will typically […]
5 tips for better Quarterly Business reviews
Quarterly business reviews are an important part of delivering a successful relationship between two businesses. Quarterly business review provides a mechanism where businesses can catch up with each other and drive actions to achieve quantifiable results for both sides. Unfortunately, all too often the QBR is seen as a session that facilitates one party “beating […]
10 steps to better business transformation projects
Business transformation is hard. Far too many businesses when faced with the gauntlet of change embark on a program that’s ill thought through, under-resourced and hamstrung by poor program management processes. Leadership then becomes surprised that little benefit is gained from perhaps years of hard work. Business Transformation programs are usually a strategy designed to […]
How to improve and redesign your process
In business, we use processes every day they are fundamental to a business functioning effectively and their robustness likely governs whether or not a business performs well. Poorly performing business processes result in cost, inefficiency, and frustration. Many businesses spend an enormous amount of time in reviewing, tuning and developing it’s processes that it becomes, […]
5 Essential questions for your next work appraisal.
For those of us lucky to be employed one of the regular challenges we have to go through is the performance appraisal (or performance review.) While each company has it’s own policy and periodicity for these lovely things (be they annually or quarterly or other) the chances are at you’ll have one at least once […]
10 Project Management apps for your smartphone
In our last article, we looked at how schedules can run away with themselves, when I put the article together I gave some thought to applications that can be used to help in the production of plans and tasks. Of course these days most of us carry around a mobile phone. Perhaps it’s no surprise […]
6 tips to avoid project planning fallacy
I read an interesting statistic the other day that painted a woeful picture that most businesses programs and projects fail to deliver against their initial schedule. A quick look around the web would confirm this ( for example here,and here for starters). Discussing this with a colleague over coffee, my friend’s response was – “you […]
6 steps to better root cause analysis & process repair
Even with the best systems, all processes experience problems at some stage. The key is establishing procedures that get to the bottom of the problem, understand the cause and eradicate it. Failing to do this effectively is most likely to result in repeating issues. The Root Cause Analysis (RCA) process can be used to drill […]
10 common mistakes in KPI creation
Key Performance Indicators are prevalent in most businesses. They are a great mechanism for measuring performance against those actions that relate back to individual business goals and objectives. However, poorly chosen or badly implemented KPI’s can reduce the link back to business objectives and make it harder to communicate the business direction and performance to […]